Apologies – Some Thoughts
November 16, 2017 – I want to write about apologies for this post.
No, I don’t feel like I owe anybody an apology! I just saw something in the newspaper a couple of weeks ago that triggered a memory and voilà – motivation to write a few thoughts about apologies and some of the mess that surrounds them.
First, I’ll address the current monster in the room: “sorry, not sorry.” Oh my, but doesn’t that monopolize song titles, lyrics and graphic t-shirts? I thought it was over (isn’t it so 2012?) but sorry, not sorry still dominates web searches of “sorry.” How did we label Generation X as the “Me” Generation when our current young popular artists created the “selfie” and the delightful sorry not sorry that is also known as the “fauxpology” or the “notpology?”
Here’s the scenario: “Sorry not sorry! I know you’re ticked off, but <shrug> I really do not care.” And while there may be a tiny bit of regret about not caring, it has not grown to the level of sorriness (?) that would warrant a real apology. There is (according to Wikipedia) a distinct “lack of guilt.” So, sorry not sorry! Gonna do what I want even if it means hurting someone else! It’s all about me, Me, ME and my happiness and darn the rest of the world!
However, there are other apology/non-apologies that I do believe are useful. I refer to those that are pretty much polite niceties. They don’t express any serious regret, remorse or sorrow (thanks, dictionary.com). They aren’t really meant to compensate the receiver for a genuine slight. A polite apology that’s really a non-apology goes something like, “I’m so sorry it’s been so long since I called.” “Oh, no, I should have called you!” Well, really, the apologizer and the receiver know that the phone works both ways, they both had higher priorities so they were just completing a courtesy apology. No real regret there, just a polite acknowledgement of a situation.
There are “polite nicety” apologies that get a little tiresome, however. I have a long-time friend who is always happy to receive a lunch invitation from me and quick to say yes, but it never occurs to her to offer an invitation herself. When I do the inviting, she inevitably says, “Oh, I know I should have gotten in touch, I’m so sorry!” I don’t think that’s even necessary. The passage of time since our last meet-up echoes in me, with the feeling that we should see each other, so I do the inviting. I know the inviting is not her thing, so her apology might even highlight the imbalance in the inviting – which makes me more uncomfortable than the actual imbalance itself (the fact that I’m doing all the inviting). So, stop apologizing, woman, and just say “yes” enthusiastically when I make the invitation! A positive and happy response and a good lunchtime conversation are the important components to the transaction! No more apologies!
Then there’s the – what’s the point? – “it’s too late!” apology. I think everyone has endured one of these. It was this type of apology described in the newspaper that dredged up all the apology-related muck swirling in my head. The newspaper column described an award ceremony for a young person who hoped that her parents and sister would attend the event with her. Connected to the ceremony was a luncheon with a $100 pricetag, which all members of her family acknowledged was a little steep. It would cost the parents some money and some time to attend the ceremony, but they had plenty of both and their attendance was important to her. The sister conspired with the parents and the three decided they wouldn’t attend. The honoree was very sad that her family didn’t support her at the ceremony. The day after the event, Dad called her and said they had made a big mistake and they should have been at the luncheon. She confessed in the newspaper column to having a hard time letting go of her sadness and forgiving them. And I agree! Who cares about that apology now? What’s the point of Dad’s apology, anyway? (And friendly reader, whatever you may think of award ceremonies, don’t make this about you. The issue is about support to a family member who makes their wishes known AND the physical inability to fix it after-the-fact.) The family members can’t go back in time and do the right thing. It’s too late! It will always be too late! You can’t make it right; your remorse is little compensation for the situation! You should have done the right thing when you had the chance! Honoree, just stay mad and sad! You deserve it!
Can you tell I have personal experience with an example of an “it’s too late” apology in my own history? Like the story above, it’s about a once-in-a-lifetime event. My Mom went back to work when I was twelve years old. She worked for 14 years, until she was just about sixty-six. She planned a wonderful retirement party for herself at the house and invited a bunch of her best friends from over the years: coworkers from before I was born, current coworkers, family members, neighbors, everyone. One of her longest-time friends contracted with a florist nearby to send a large spray of flowers to the house on party day, because they were going to be out-of-town and couldn’t attend. My honorary aunt called me the next day and asked how Mom liked the flowers. Well, you can guess what I said, “What flowers?”
The florist had blown it. They delivered the flowers on the wrong day – the day after. Well, that didn’t make up for the flowers’ not being there on the big day when the party was going on. No apology could compensate for the failure to deliver. The event was over, that was it. I felt very sad for our family friends (Mom had a great time at her party and never knew what she was missing – I think she assumed the flowers were meant to be delivered the next day). But the delivery was too late! And I harbor resentment for that florist all these decades later! (Can I hold a grudge? Why, yes, I can!)
Last but not least in this essay are some of my groundrules for apologies. Everyone knows you have to apologize sincerely – and NOT for getting caught (oops, officer) and NOT for someone else’s feelings (I’m sorry you’re mad – HA! Not an apology!).
You have to use the words, “I’m sorry.” You can say how you’ll fix the situation, you can describe what happened (confirming you recognize the wrong) but don’t heave the blame onto someone else, definitely promise to do better, make sure the other person knows you understand how you hurt them, and ask for forgiveness. These are the steps to help put a relationship back together.
To destroy a good apology, you can include some words that justify your behavior (I was really busy!), blame the victim (You told me you…), make excuses (I have a boo-boo that keeps me from…), or minimize the consequences (I was just joking!). There are books, webpages, and scientific studies on how humans can twist apologies into non-apologies, so I’ll just leave it at that. Apologize with care.
Now to wrap up, how about the aftermath of an apology? I’ll relate a little story about an apology of mine from far back in my career. I worked for a short period of time in a place we nicknamed “Westfields” for the area surrounding the building. Our big boss was so happy when he acquired a chief of staff whom he considered one of the finest administrators in our agency. We all knew she was getting kicked out of her previous office at headquarters because she was hard to get along with but he overlooked that fact and was optimistic that she would be great at organizing our relatively new group. When she arrived, all of that came true: she was great at organizing our office AND she was very difficult to get along with. She seemed to lack some basic conventions of polite office behavior. All those bad behaviors that we ascribe to acting out “low self-esteem issues” were her bad behaviors. And one of my most memorable interactions with her was about an apology that I offered her. I can’t remember the topic or how I’d wronged her, but I figured the smartest and quickest way to get back on her good side was to apologize sincerely and succinctly. I think the situation was a “you were right” kind of thing. I figured pointing out that she was right while apologizing for not following her advice would be a good pat on the back for her crummy self-esteem. Well, har-de-har-har, it didn’t turn out that way. I delivered my well-thought out apology – then she attacked me! And the apology. Not in a way that said that I had wronged her and we could now move on but more like I was an idiot and didn’t deserve to live. Nice!
It was a great learning experience. I have given and received many apologies in the ensuing years. Every time I have made a sincere apology, I have held my breath, hoping that the receiver accepted my apology and wouldn’t jump my (stuff), to tell me that I was an idiot for my transgression. And on those occasions that others have apologized to me, I have worked extra-special hard to listen to their apology and then NOT respond that they’re an idiot to have wronged me – but to politely accept their apology and try to move on.
It’s a good lesson. If you’re offered a sincere apology for a wrong, just try to accept it, and move on.